Shipping + Returns

Shipping Policy

et Tigre (formerly Tigre et Tigre) provides multiple shipping options via Shopify. Please allow 24 hours for your order to be processed. Orders are shipped out on Tuesday and Thursday unless overnight delivery is selected. 

If you would like your order faster than 3-5 business days, please select an option that best suites your time frame. Please email hello@ettigre.co for any special or immediate requests.

All rates are calculated by weight and destination via Shopify. Ship rates will vary depending on items being purchased. You can email hello@ettigre.co with any special request so that we can process your order in a timely manner.

For international shipping please allow 15 - 30 business days from date of purchase for delivery, unless an expedited method of delivery has been selected. Please note that et Tigre (formerly Tigre et Tigre) is not responsible for any cross-border duties of taxes that you may incur.

 

Return Policy

et Tigre (formerly Tigre et Tigre) will exchange or refund non-sale items within 14 days (including weekends) of receiving your order. International orders must returned within 20 days (including weekends) of receiving your order. All goods must be unworn and in perfect condition along with the original receipt and tags.

ALL SALE and/or items purchased with a Promotional Code are FINAL SALE. Unfortunately, we cannot accommodate price adjustments, all sale items are FINAL SALE. NO EXCEPTIONS. et Tigre (formerly Tigre et Tigre) reserves the right to refuse any returned item.

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. If there is a mistake on the part of ET TIGRE (damaged or miss-shipped goods) we will reimburse customers for shipping using the same method of original purchase or store credit. We will not refund international duties or taxes.

WITHIN USA

PLEASE CLICK HERE TO PROCESS YOUR RETURN

Please note, if eligible, a return ship label will be emailed to you. et Tigre will cover up to $5 of the return cost. This cost will be reflected in your refund (once processed).

OUTSIDE OF USA

If you are located outside of the USA, please email hello@ettigre.co. Please note, returns will not be accepted without a Return Number (provided by et Tigre). Currently, we are unable to cover any return costs. 

Please indicate why item is being returned and if you would like an exchange or refund by sending an email to us at hello@ettigre.co for your Return Authorization number. Exchanges are subject to availability, if an item is not in-stock, a refund will automatically be issued. Refunds will not be issued until the goods have been received and processed.

Please send returns to:

ET TIGRE 
Attn: Returns Department 
RETURN AUTHORIZATION # (Indicate Number Provided to you Here) 
2847 E. 11th Street
Los Angeles, CA 90023 
United States